Thursday, April 9, 2009

Guest relations etiquette

I am a lobby concierge working for a busy high end hotel,what is the best etiquette to follow when making compliments to guests.I think Male colleaugues should compliment the 'couple'rather than the individual female and female colleauge should keep it to complimenting female guests so as not to appear to forwaed with male guests..Your thoughts?! and I thank you kindly..
Kate

Answer:
You do not need to be complimenting the guests at all. It is viewed as insincere flattery for the purpose of tip fishing when service workers engage in this sort of behavior. It's "yes ma'am" and "no sir" when you are assisting the guests of your establishment. Compliments from service workers are viewed in askance at best and can be construed as a come-on at worst. Keep it professional and detached, it's not your job to compliment them.